Vtiger Administrative Guide contains topics designed for all the administrators (Sales Managers or CEO or VP) to help them manage and configure the CRM for all the Vtiger users.

User Management

Users 
Users are employees in your organization who can log into their Vtiger CRM accounts, access information, and perform tasks according to permissions that have been defined to them.

Reset Password Policy
Users can be requested to change their passwords periodically.

Roles
Roles lets you mimic your Organizational Role Hierarchy within the CRM. User’s position in role hierarchy will decide which of the records he/she can access.

Profiles
Profiles are used to control actions that users can perform on records. Also, profiles can be used to restrict access to specific fields, modules, and features such as import, export, etc.

Sharing Rules
Sharing Rules is used to configure data sharing rules across users in the role hierarchy.

Groups
The Group is the combination of multiple users, roles, and groups to manage a common set of records.

Login History
Administrators can track Users Login History – Signed In, Signed Off or Continue.

Vtiger Support Access
Grant your CRM access to our Vtiger Support team members to resolve any issues. This ensures security so that your business data is not lost.


Module Manager

Modules
Module Manager helps you to enable, disable and configure the settings for existing modules, and import new modules.

Module Layout and Fields
Layout Editor allows you to add new custom fields, re-arrange fields, edit field properties and move fields inside and across blocks.

Module Builder
Vtiger CRM gives you the flexibility to create your basic module as per your business requirement using Module Builder.

Labels Editor
Vtiger CRM gives admin users the flexibility to customize module names, field labels, and other strings to accord business requirements.

Module Numbering
Vtiger CRM offers you automatic numbering system that helps you assign record numbers in every module. This feature helps you to customize numbering of records according to your requirements.


Automation

Webforms
Create and integrate web forms in your website to capture website visitors information and create a CRM record.

Mailroom
Mailroom makes sorting emails easier through virtual email addresses to which you can forward emails.

Schedular
The scheduler is executed behind the screens periodically to perform different tasks in Vtiger CRM.

Workflows
Workflows will streamline your business by automating operations like sending emails, creating activities, updating fields, etc.

Smart Notifications
Get automated reminders on upcoming activities

Assignement Rules
Automatically assign records one after the other to your sales, support and marketing groups in Round Robin fashion.

Approvals
Configure Approval process to streamline discounts allowed on Quotes, Budget on marketing Campaign or employee’s leave.


Configuration

Company Details
Company Details enables you to personalize your Vtiger CRM by uploading your company logo and details. The information is used while generating Invoices, Quotes, Sales Orders, and Purchase Orders.

Maps
Using built-in Maps, User can perform the map-related actions in Vtiger 360 (mobile app)

Storage Guard
Configure Storage Guard to monitor the data used in CRM and delete the junk.

Business Hours
Business hours are hours that your customer support team will be available to serve your customers depending on different time zones.

Customer Portal
The self-service channel offers your customers the ability to generate tickets and refer to faqs. You can also share Documents, Products, Projects, Invoices, Quotes, etc

Currencies
This feature enables you to configure national and international currencies to help you in dealing business operations with your customers around the globe.

Outgoing Server
Configure the Outgoing server to manage to send out emails from within your Vtiger CRM account.

Configuration Editor
Configuration Editor helps you to set up Help-desk details, maximum upload size, default module to be viewed as you sign in, etc.

Picklist Field Value
The picklist is a drop-down field with a list of options available, within which, only one option can be selected.

Picklist Dependency Setup
Picklist Dependency setup helps you to select values in target picklist field more accurately depending upon values in source picklist fields.

Left Menus
Left Menus helps you to place most frequently accessed modules on Module Navigator of a particular App. You can also rearrange them according to your requirements.

Usage Details
See CRM resource utilization and limits in Usage details.


Marketing and Sales

Lead Conversion Data Mapping
Vtiger CRM lets you map custom fields created in Leads module to Contacts, Organizations, and Opportunities modules so that the custom data from Leads module can be easily moved to other modules upon Lead Conversion.

Opportunity to Project Mapping
Vtiger CRM helps you to map Standard fields and Custom fields of Opportunity to Project. The field values will be transmitted to the selected target fields.

Forecast and Quotas Settings
Configure Forecast and Quotas to predict and plan the sales cycle, identify peak and lean periods and facilitate better Sales pipeline management.

Pipelines & Stages
Setup pipeline for each type of sale with its own sales stages and probabilities.


Inventory

Tax Management
Vtiger CRM gives you the flexibility to manage local and international tax rates through Tax Calculations.

Terms and Conditions
Manage your product services order by including “terms and condition” statement on Quote, Sales Order, Purchase Order, Invoices and exported PDFs associated with these orders.

Payments & Subscriptions
Subscriptions module in Vtiger CRM automates invoice generation and payment processing for subscription-based services.


Support

SLA Policies
A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider.

Olark
Chat with your customers and save the interaction transcript for later reviews using Olark.


My Preference

My Preference
My Preferences will help you to configure your personal information.

Calendar Settings
Configure your Calendar like the way you wanted it to be.

My Tags
Tags give you a quick link to CRM records.

Notification Preferences
Track emails’ open, click counts in real-time with Notification alerts.


Templates

Email Template
Create email templates and easily populate them while sending emails.

Print Templates
Print Templates feature enables you to design custom templates for Invoices, Quotes, Leads, Contacts, etc.


Extensions

Vtiger Marketplace provides you 10+ integrations to install and add value to your CRM. You can also buy them from the marketplace.

  • Extension Store
  • Google
  • Phone Configuration
  • Office365
  • QuickBooks
  • Xero
  • Shopping Cart
  • and more…
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